Frequently Asked Questions
Everything you need to know about shopping at Rodrigo Official Store.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return request and receive a return authorization.
Which payment methods do you accept?
Rodrigo Official Store accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship to ensure you receive the highest quality goods.
Can I modify or cancel my order after it has been placed?
If you need to change or cancel your order, please reach out to us within 2 hours of placement. Once an order has entered the fulfillment process, we are unable to make further changes.